These Terms of Service govern your relationship with Crystal Commercial Cleaning and use of our commercial cleaning and janitorial services. By engaging our services, you agree to these terms and conditions.
1. Service Agreement and Scheduling. Services are provided according to the cleaning schedule and specifications outlined in your Service Agreement. Standard agreements include frequency of service, scope of work, and pricing structure. Either party may modify the service schedule with 15 days written notice. Emergency or additional cleaning requests may incur additional charges based on availability and scope.
2. Payment Terms and Pricing. Service fees are due according to the payment schedule in your Service Agreement (typically monthly billing). Invoices are due within 15 days of receipt. Late payments incur 2% monthly service charges and may result in service suspension. Pricing is based on square footage, cleaning frequency, and facility type. Rate adjustments require 30 days written notice.
3. Access and Security. You agree to provide safe and timely access to all areas requiring cleaning services. This includes keys, access codes, parking arrangements, and advance notice of any access restrictions. You are responsible for securing valuable items and sensitive information. We maintain strict security protocols and all cleaning staff undergo background checks.
4. Service Quality and Satisfaction. We guarantee professional cleaning standards on every visit. If you are unsatisfied with any aspect of our service, notify us within 24 hours and we will re-clean the affected areas at no additional charge. We maintain comprehensive liability insurance and workers' compensation coverage for all team members.
5. Client Responsibilities. You agree to maintain safe working conditions, provide advance notice of hazardous materials or special requirements, and ensure building systems (heating, cooling, water, electricity) are operational during scheduled service times. You are responsible for compliance with all applicable health and safety regulations for your facility.
6. Limitation of Liability. Our liability is limited to the value of services provided in the billing period where an incident occurred. We are not liable for pre-existing damage, normal wear and tear, or damage caused by factors beyond our control. We maintain appropriate insurance coverage and provide certificates of insurance upon request.
7. Service Cancellation and Termination. Either party may terminate services with 30 days written notice. Early termination by client may result in final billing for services rendered plus any applicable cancellation fees as outlined in your Service Agreement. We reserve the right to terminate immediately for non-payment, unsafe working conditions, or breach of agreement terms.
8. Force Majeure. We are not liable for service delays or failures due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, severe weather, or public health emergencies. In such cases, service schedules will be adjusted and makeup services provided when conditions permit.
9. Confidentiality. We maintain strict confidentiality regarding your business information, facility layouts, security procedures, and any proprietary information we encounter during service. Our staff is trained on confidentiality protocols and signs non-disclosure agreements.
10. Dispute Resolution and Governing Law. Any disputes will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be settled through binding arbitration in Ontario, Canada, under Ontario law. The prevailing party is entitled to reasonable attorney fees and costs.
11. Modifications and Entire Agreement. These terms may only be modified in writing signed by both parties. These Terms, together with your Service Agreement, constitute the entire agreement and supersede all prior negotiations or agreements. For questions or concerns, contact us at [email protected]